FAQ
Q: Who won the November 2012 Pin It, Now Win It! contest?
A: Congratulations to our November 2012 Pin It, Now Win It! winners:
Week #1 - Joanne Arnold
Week #2 - Carrie Cabral
Week #3 - Megan Alice Shelton
Week #4 - Brian Smith
Week #1 - Joanne Arnold
Week #2 - Carrie Cabral
Week #3 - Megan Alice Shelton
Week #4 - Brian Smith
Q: What is the Bombay Curator Collection?
A: Our buyers have discovered some special products that are sure to please. These carefully selected items complement and enhance our current Bombay assortment. Look for Bombay Curator Collection identification on our product pages. And, don’t wait to make your purchase. Once these are gone, they may be gone for good. However, we’ll continue our quest to bring you unexpected finds. Watch for other curated collections to come!
Q: Do I need to set up an account to place an order?
A: You do not need to set up an account to place your order. However, setting up an account with us will allow you to save your personal information, and items in your cart. You will need to provide us with your email address so we can send you an order confirmation and you can track your order.
Q: Is my personal information kept private?
A: Be assured that your personal information is kept confidential. We will not share, sell, or rent your information to any third party.
Q: How do I retrieve or change the password to my account?
A: You can recover your password here.
Q: How can I track my orders or review my order history?
A: You can track your orders by logging into your account here and checking the ACCOUNT tab for your order history and tracking information.
Q: Can I place an order over the phone?
A: You may place an order over the phone by calling Customer Service toll free at 1-855-BOMBAY1
(1-855-266-2291), Monday through Friday, 9AM-5PM ET. We hope you will take advantage of the ability to browse and shop online 24/7.
(1-855-266-2291), Monday through Friday, 9AM-5PM ET. We hope you will take advantage of the ability to browse and shop online 24/7.
Q: Can I place an order to ship internationally?
A: We do not ship internationally at this time.
Q: What is your return policy?
A: While we are confident that you will appreciate the quality and craftsmanship of our products, we will accept returns on merchandise within 90 days after the order has shipped. For your return to be accepted, the item(s) must meet all of the following requirements: unaltered, undamaged with factory tags attached, and in original packaging. Your refund will be made on the same card you used to make your purchase. Once we have received and inspected your return, we will send you an email confirming that we have processed your credit. Returns cannot be made through our retail partner stores and return shipping charges must be paid by you.
Q: What is your price adjustment policy?
A: We offer a one-time price adjustment if an item is marked down within thirty (30) days of the purchase date. We are unable to combine coupon codes, so you will be credited on one offer only. To obtain a price adjustment you must call 1-855-BOMBAY1, or email service@bombaycompany.com. If you are within the deadline, we'll refund you the difference in your original form of payment. A price adjustment for an online purchase can not be made in any of our retail partner stores. We will not make price adjustments for clearance or seasonal items.
Q: Do you have a Catalog?
A: We do not have a printed Catalog at this time. However, we will be bringing you our
online Catalog very soon.
online Catalog very soon.
Q: Are there BOMBAY stores?
A: Currently, we do not have store locations. We are focused on delivering the best possible shopping experience online, and offering other quality products through our retail partners.
Q: What retailers carry BOMBAY products?
A: We sell licensed products especially designed for retailers such as QVC, Bed Bath & Beyond, Burlington Coat Factory, and more. For a complete list of our retail partners, please visit the Retailfinder.
Q: Do retailers carry the same products as your online store?
A: Our online store offers exclusive products not found at our retail partner stores.
Q: I have a BOMBAY Gift Card. Can I use it?
A: We regret that Bombay Gift Cards previously issued through Bombay stores are no longer valid.
Q: What are your methods of payment?
A: We accept Visa, Mastercard, American Express cards and Paypal for payment. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. All prices are in US Dollars.
Q. Can I order a replacement part for a BOMBAY item?
A: We do not offer replacement parts. However, please log your request via email at service@bombaycompany.com with the subject “Replacement Part Request” and we may be able to help.
Q: How can I receive special BOMBAY offers and product news?
A: Please subscribe to our email database by entering your email address in the newsletter subscription box on our main page and clicking on "Join". For more information and offers, you can also Like Bombay on Facebook, Follow us on Twitter and Follow us on Pinterest .
If you have other questions that we have not answered, you may call Customer Service toll free at
1-855-BOMBAY1 (1-855-266-2291), 7 days a week, 8AM-8PM ET. You may also email us at service@bombaycompany.com, and one of our representatives will reply promptly to your request.
1-855-BOMBAY1 (1-855-266-2291), 7 days a week, 8AM-8PM ET. You may also email us at service@bombaycompany.com, and one of our representatives will reply promptly to your request.
